Our Residential Care Service supports older people who are finding it increasingly difficult to look after themselves at home. It also supports older people who are increasingly alone and would enjoy some company.
Our Homes offer residents a friendly and caring community where kindness, compassion, knowledge, skill and confidence combine to offer respectful and dignified care that recognises the individual needs, wishes and preferences of each resident.
Quality person centred care is at the heart of all that we do, and this is enhanced by our daily wellbeing programme which is designed to address the hobbies and preferences of the residents including a programme of physical activity.
We recognise the resident as a valuable member of the community and encourage residents to continue to engage in activities within the community, to attend local groups and attend local events. In addition, we invite external community groups to develop positive relationships with the Home and the residents within the home.
Our Homes have been carefully designed to provide residents with a comfortable and homely environment. There are choices of seating areas and facilities throughout our homes providing residents with a variety of social areas to enjoy. Residents may choose to relax in a quiet lounge, socialise with friends in the lounge, attend the beauty room or dine with family and friends in the private dining room.
Resident bedrooms are well appointed with comfortable furnishings, ensuite facilities, seating areas and a flat screen television. Residents are encouraged to add personal touches to make the room their own. Private telephone facilities and wi-fi services are available for resident use. Some bedrooms have the additional benefit of access to their own private terrace.
Access to the enclosed garden or courtyard with their safe walkways and attractive design is available to all. Seated areas are strategically placed throughout the garden to provide residents with restful areas in which to enjoy a range of sensory experiences.
Our residential care and facilities provide residents with the ability to address not only their needs but also their preferences in comfortable, dignified surroundings with care and support available when and if required.
We understand that every resident is unique with individual care requirements, wishes and desires. We recognise that residents with nursing needs require care that not only reflects their medical needs, but that also reflects their physical, psychological, emotional and social abilities.
We provide 24 hour nursing care, delivering professional, friendly, kind and compassionate care and support to residents with significant and complex medical conditions.
Our staff work closely with residents involving them in care planning and decisions regarding the running of the home. This empowers them and ensures that the service reflects the needs and wishes of the residents living within the home. Families and loved ones are also involved in this process where this is agreed by the resident.
Our residents reside in a carefully designed, comfortable environment which provides a choice of social areas. Bedrooms are arranged in small groups around social areas and promote a homely experience. Residents may choose to relax peacefully within the quiet room, sit with friends in the lounge or dining room or spend time in the other social and seated areas throughout the home.
We recognise the importance of residents maintaining their links with the community and offer residents support and encouragement to engage in a range of activities designed to address their hobbies and interests, both within the home and the community.
It is our belief that high quality care is delivered by highly trained and knowledgeable staff. We invest positively in staff training and development to ensure that residents receive care and support that reflects current best practice in a manner that promotes their rights, choice and preferences.
We recognise that every resident is an individual with specific needs, wishes and desires. We provide 24-hour, kind, compassionate and specialist care for residents with a diagnosis of dementia. We strive to improve the quality of life for residents by focussing on their individuality, strengths and abilities and enabling them to maintain maximum independence in their day-to-day lives.
Our staff work closely with residents, families and loved ones involving them in care planning and decision making regarding the running of the home. We believe that this empowers them and ensures that the service reflects the needs and wishes of the residents living within the service.
We have dedicated care environments for residents with a diagnosis of dementia, designed to provide a comfortable and familiar environment for those living with memory loss, and adapted to meet complex care needs. Residents are encouraged and supported to maintain their independence and choose where they wish to spend their time and with whom. A range of social areas are available with small groups of rooms arranged around lounges and quiet rooms to form small, homely environments. Residents may choose to remain close to their room or may choose to utilise the other common areas within the home, attend the beauty salon or dine privately with family and friends.
Our secure garden area affords safe walkways within a manicured garden or courtyard with access available to all. Seated areas are strategically placed throughout the garden area with destination points to assist the residents in recognising their locality and to afford a range of sensory experiences.
We recognise the importance of maintaining community links and the role of the resident as a valuable member of the community. Residents are supported and encouraged to engage in a range of activities designed to address their hobbies and interests, both within the home and the community.
We invest positively in staff training and development to ensure that residents receive care and support that reflects current best practice. All staff employed at the Home receive Promoting Excellence in Dementia Care training, with staff specialising in dementia care developing their knowledge and skills to a higher level.
short stay care
Our Home offers respite care support for those looking for a short term or temporary stay within a care home, subject to availability. Our experienced and dedicated team can offer residential, nursing or dementia care with support designed to meet the individual needs of the resident, subject to a pre-admission assessment.
We recognise that palliative care is a specialist approach to care provided by our staff and the multidisciplinary team to residents living with and dying from any advanced, progressive incurable condition. It is our belief that this requires a person-centred approach that recognises that each resident is an individual with personal needs, wishes and desires.
We recognise that good palliative care is not just about supporting someone in the last months, days and hours of life, but about enhancing the quality of life for both residents and families at every stage of the disease process from diagnosis onwards. Our approach to palliative care focuses on the person, not the disease, and applies a holistic approach to meeting the physical, practical, functional, social, emotional, and spiritual needs of residents and carers facing progressive illness and bereavement.
We believe that it is important that we help residents and their families understand the nature of the illness and the expected prognosis. By adopting this approach, we believe that residents and families are helped to set realistic goals and priorities during the last phase of the resident’s life. Staff then design the care for the resident to support these personal goals and priorities.
We believe that it is important that family members and carers receive an explanation about any symptoms that may present and how these will be relieved. Where family members wish to play an active role in the care of their loved one staff will enable them to do so. For example, families and informal carers can play an active role in oral care, hydration, assisting with meals and relieving anxiety. By empowering family members to take an active role in the care of their loved one it is possible to improve the quality of care, reduce symptoms and provide comfort to both the residents and their loved ones.
We recognise that family presence at the death of a loved one is important to many people. We also recognise that family members may not be adequately prepared to manage the stress and distress associated with witnessing the decline and death of their loved one. We believe that the support and preparation of family members is an important element of the care that we deliver. We recognise that open communication between the patient, family and health professionals in the days and weeks prior to someone dying, sharing feelings and fears, and building on trust and mutual confidence are of paramount importance in the provision of palliative care.